University of Nebraska - Lincoln
Shared Computing Services Customer Satisfaction Survey

SCS is committed to serving the information technology needs of our campus customers. This survey gives you an opportunity to let us know how well we are meeting your expectations and how we can serve you better. Your feedback helps us to consistently provide exceptional customer service. Please take a few moments to answer the questions below. Written comments are especially helpful. By providing your name and contact information you can be assured that SCS staff will address your concerns specifically and quickly. If you would rather discuss your opinions with the Director of SCS, please feel free to call the office at 472-3399. Thank you for your time and input!

Your Name:
Campus Phone:
Campus Address:

How frequently do you request services provided by SCS?

Your primary mode of communication with SCS staff is through:


Please rate those SCS services and attributes as you have experienced them over the past six months, using the rating scale provided. 1 = strongly dissatisfied; 3 = satisfied; 5 = extremely satisfied.
General SCS Attributes:

1 - strongly dissatisfied    3 - satisfied    5 -extremely satisfied    NA - Don't Know
Accessibility of SCS staff 1 2 3 4 5 NA
Timeliness of SCS staff response to inquiries and requests for services or assistance 1 2 3 4 5 NA
Knowledgeable, courteous, and professional conduct of SCS staff 1 2 3 4 5 NA
Ability of SCS staff to provide effective advice, support and guidance, and facilitate problem resolution. 1 2 3 4 5 NA
Overall satisfaction with SCS 1 2 3 4 5 NA


Specific SCS Services:

1 - strongly dissatisfied    3 - satisfied    5 -extremely satisfied    NA - Don't Know
Desktop Support 1 2 3 4 5 NA
NCard 1 2 3 4 5 NA
Newsletter 1 2 3 4 5 NA
Operations 1 2 3 4 5 NA
Software Development 1 2 3 4 5 NA
Training 1 2 3 4 5 NA
Virtual Classroom 1 2 3 4 5 NA
Web Page 1 2 3 4 5 NA
Overall satisfaction with SCS 1 2 3 4 5 NA


Comments to explain any of the above responses:




Use the spaces below to provide written comments:

1. What services, if offered by SCS, would provide you the most benefit?
2. What attributes and/or services of SCS are you most pleased with?
3. What area of SCS provides the most opportunity for improvement?